We're currently receiving a high number of enquiries. We aim to respond within 48 hours, but it may take a little longer during this busy time. If your enquiry is urgent, please let us know in your email or phone message. Thank you for your patience!

Accessibility

Struggling to find your way
with your ACC claim or query?

You have come to the right place.

A family smiling in the backyard. A mother and father, and two daughters, the daughter standing in the middle is holding a dog.
A 3 generation family walking up a grassy hill. The father on the far left is holding a boy holding a rugby ball, the mother in the middle is holding a girl, and the grandparents are on the right.
A young woman wearing headphones sitting in a cafe looking at a laptop while writing on paper.
A man with tattoos on his arm, holding his glasses in hand, looking concerned at papers in front of him. He has a propper up ipad of to his right and his phone on the table to his left.

Our service is free and there are no hidden fees or costs when engaging with us.

Let's have a conversation
Learn more

We believe everyone deserves clarity, confidence, and fairness in navigating complex systems like ACC, so they can feel informed and supported throughout their journey.

We provide free, independent advice so that you can understand what is happening with your claim and your ACC entitlements or any other query relating to ACC.

We will equip you and lead you and be your personal guide on your ACC journey. No question is too big or too small.

We help with things such as

Answering your ACC claim questions

Helping you understand how ACC works

Advising you how ACC could support you

Preparing you for an ACC review

And more!

For Business Owners
The reflection of a woman and child laughing while sitting in front of a computer
Older couple sitting at a table in front of a laptop looking over papers

Way Finders helped me find my voice

"I cannot recommend Way Finders enough, I've been dealing with ACC for 5 years and I wouldn't have been able to get through it without the help of Way Finders. They stayed by my side at every point and helped me understand a lot of the policies of ACC. If you struggle to communicate effectively with ACC, need support understanding your rights or just need someone to help you through each step then hit up Way Finders, they are the kindest people I've ever met and have the sweetest souls on earth. I never felt judged or felt less than... Way Finders helped me find my voice and I hope that they continue to do the same for everyone else who needs it.”

Clear concise and easy to understand

"I sent an email to Way Finders and received a reply within the hour! The information provided was clear and concise and easy to understand. There was also an invitation extended to make contact again if needed/wanted. Well done people!!”