Important notice: please note that our team will be attending an organisation-wide two-day training event on Wednesday 25th September and Thursday 26th September. During this time, we will be unavailable to respond to your queries. However, please leave us a message on the answerphone or send us an email using this form and we will get back to you as soon as we are able to, from Friday September 27th onwards. Thank you for your patience during this time.

Tips for success with your ACC claim

We are aware that not all sections of society connect with us, but we know all people in NZ will have contact with ACC at some time in some way.

An older couple sitting on the couch looking over papers in front of a laptop on the coffee table.
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How to get the best out of your ACC claim

Learn more

How to get the best out of your ACC claim

The following links may be of use to you when navigating your query.

Health and Disability Commissioner

Privacy Commissioner

Ombudsman

ACC Minister

Work and Income (WINZ)

Workplace Injury Advocacy Service (WIAS)

Kaupapa Māori Navigation Services

ACC

Community Law

Very empathetic and patient

"The person I spoke to was very empathetic and patient. He quickly unraveled my complex information and was able to give me clear, concise information and advice. Very grateful for his help.”

Proved to be invaluable

"[Navigator] really cultivated a relationship of trust. After the ordeal with ACC this was so important that we felt he was giving us true and accurate information. We didn't hesitate sharing personal information and this proved to be invaluable. Many thanks [Navigator].”

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