Reaching All of New Zealand
We recognize that not everyone connects with us, but we aim to reach all people in NZ who interact with ACC.
We collect data to identify gaps in our community connections and plan to expand our reach accordingly.
Privacy and Data Collection
We take notes during our interactions with you and store them in a secure, password-protected client management system.
You can request a copy of your notes at any time.
We only keep key information relevant to your ACC query, and we follow the NZ Privacy Principles and bound by the NZ Privacy Act.
Limitations of Our Support
Unfortunately, there are some situations where there is little that we can do to change your situation, and we can but listen and confirm that the situation you find yourself in is correct and explain the process, even if it feels unfair to you.
We work with community partners and other agencies to ensure that if ACC can't assist, others better placed to meet your needs can be contacted.
Working with Your Support Network
We welcome working with your existing support networks, including treatment providers, GPs, and other relevant people in your life.
We often have joint meetings with these individuals to ensure a collaborative approach.
Scope of Our Support
We are not lawyers or medical professionals, and we are unable to provide legal or medical opinions or advice.
We can provide a limited list of lawyers and advocates for legal and advocacy matters, but this is not an exhaustive list and does not imply recommendation.
