Way Finders is undergoing a major upgrade to our Client Management System * November 29th to Dec 3rd 2024*.

Please be aware of the following times of service disruption while we get this set up and installed:

  • Friday the 29th November: we will closed.
  • Monday Dec 2nd morning: we will be closed.
  • Monday Dec 2nd afternoon and Tuesday Dec 3rd: we will be operational, but may have reduced capacity to respond to queries on these days.
  • By Wednesday 4th Dec we should be up and running as usual, but we might have a little bit of backlog to attend to.

Thank you for your patience during this time and also during the time following this, as our team get used to using a new system.

Tips for success with your ACC claim

We are aware that not all sections of society connect with us, but we know all people in NZ will have contact with ACC at some time in some way.

An older couple sitting on the couch looking over papers in front of a laptop on the coffee table.
A grandfather and grandchild touching foreheads out in the garden.

These useful tips from our navigator team will show you how to get the best from your interactions with ACC

We add items to this list regularly so check back again soon for more tips for success.

Learn more

Understanding dental claims with ACC

The following links may be of use to you when navigating your query.

Health and Disability Commissioner

Privacy Commissioner

Ombudsman

ACC Minister

Work and Income (WINZ)

Workplace Injury Advocacy Service (WIAS)

Kaupapa Māori Navigation Services

ACC

Community Law

Very empathetic and patient

"The person I spoke to was very empathetic and patient. He quickly unraveled my complex information and was able to give me clear, concise information and advice. Very grateful for his help.”

Helped me find a way through

When I thought all hope was lost with ACC, I googled 'help dealing with ACC' and found Way Finders. My Navigator instantly made me feel like there was a way through this situation....She also helped me realise that ACC werent bad people because I was pretty upset at them.... In 24 hours I went from helpless to feeling like my situation is under control. Thank you so much, so blessed that your service even exists!!